Solution 3: Power cycle the Samsung Smart TV If there is a reported outage then you will have to wait for this to be resolved. The company will usually post updates regarding any server issues. You can check the status of the HBO Max server by going to a third party server checker such as DownDetector.Īnother way to check for a server outage is by checking the social media accounts of HBO Max such as Twitter. One of the reasons why the HBO Max app will not work is if there is a service outage. Solution 2: Check for HBO Max streaming service outage If you have a dual band router try to connect the Roku streaming device to the 5Ghz band instead of the 2.4.This will allow the device to get a much stronger Wi-Fi signal strength. Move the Samsung Smart TV closer to the router.This will allow HBO Max to use the maximum internet bandwidth. Try to disconnect other devices connected to the Wi-Fi router while you use HBO Max.Here’s what you can do to get a stable internet signal. Try to check if the HBO Max not working issue still occurs Reconnect the Samsung TV to the internet.Wait for a minute then plug your modem and router back into the power source.Unplug your Modem and Router from the power source.If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network. 10 Mbps – Recommended speed for 1080p streaming.The recommended speed to view shows on the HBO Max app are as follows: The results should match your subscription plan from your internet service provider. In order for the HBO Max app to stream content you should have a fast and stable connection. This is an online speed test tool that is free to use. Open a browser on your Samsung Smart TV. ![]() What you will want to do first is to check your connection speed. If you have a slow internet speed or have internet connectivity issues then there’s a possibility that the HBO Max app will just get stuck on the loading screen or simply not work at all on your Samsung TV. Since HBO Max is a streaming service it needs an internet connection to work properly. Solution 1: Check your internet connection ![]() Here’s what HBO Max subscribers can do to fix the app not working on Samsung Smart TV issue. This can be a frustrating experience especially if you want to watch your favorite show. One of the issues that Samsung TV owners might encounter with the HBO Max app is when it fails to work.
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